Washer Repair Services

My 16-year-old automatic washer developed an extreme noise on the spin cycle and failed to properly spin water from a medium load of towels. I had to break the load into two small portions to get the machine to spin at all. This was on a Sunday evening. Using the internet, I checked out local appliance repair companies and came upon Capital Appliance Repair, left a message by phone and on their website (which triggered a $25.00 cost reduction on any work), and called them Monday morning. They were able to schedule a technician for that afternoon. Vassilie (sp?) was able to diagnose the problem in a few minutes and showed me with his cell phone pictures that my washer transmission was failing badly. He rightly said it was probably better not to invest the equivalent price of a new machine in repairs of my existing washer (although I felt it made a nice aesthetic match to the 16-year-old dryer, which still worked well). Based on his expert opinion, I purchased today (Tuesday) a replacement washer of the same brand to be delivered this Friday. I am very happy to have had this repair company come so quickly and give a solid recommendation following its fast diagnostic work, which has allowed me to schedule a new replacement washer the same week.

We contacted a few appliance repair companies offering same-day appliance repair. Capital Appliance Repair was fast to set up a service call to diagnose the problem with our Whirlpool Cabrio washer. When we decided to proceed and the part arrived, a repair appointment was quick to follow. Our technician, Uri, was punctual, professional, and courteous during both visits. Based on this experience, we would highly recommend the company for your appliance repairs.

Came to fix the washing machine that would not run due to an LC1 error. He took the time necessary to diagnose the problem at the root cause and make sure that it was fixed properly. The washing machine was repaired without any expensive parts needed. Just a little bit of extra elbow grease!! He went above and beyond to make sure that was done properly. I would recommend his services to any of my friends and family.

After being let down by other repair companies, this was a refreshing experience. Professional and friendly, and super responsive even on the weekend. Yuri fixed our washing machine drain pump quickly and affordably, cleaned up, and left things looking great. He was diligent in explaining things to us and ran a test cycle before leaving. What more can you ask for... will definitely call them again. Thanks!

Our technician (Sergei) arrived on time and promptly traced the problem leak with our Samsung laundry washer. The special-order replacement hose part arrived a week later. CAR tracked the order and scheduled follow-up service. Sergei completed the repair/installation in a polite and professional manner. Appreciate his assurances we could safely continue using the washer until the repair part arrived.

I would make this a 10 star review, if I could, after our 2nd visit. UPDATE: The fan belt stayed on, but the plastic bit that had broken did not. We had to order a replacement part. Capital Appliance ordered the part and sent out their technician as soon it arrived. I was expecting at least $500 in cost, but they only charged for the part (less than $100 and cheaper than any supply I could find online). AND they didn't charge for the visit, even though it had been almost 2 months since the initial fix. Can't recommend this company enough. First review (Sept 2025): Solid 5 stars for Capital Appliance Repair in Ottawa and Yuri, the technician who came to give the diagnostic look at our washing machine. Like the 4 other companies I reached out to, including the international home hardware store I bought the appliance from 3 years ago, Capital had a fee for sending someone out to see what was wrong. It was the smallest of the fees by more than half - AND they deduct it from the bill if we decide to move ahead with the repair from them once they give their estimate. Yuri was able to tell us what was wrong and repair it immediately, as it did not require new parts. He told us that if the machine broke down again within the next month, we would only be charged for any needed parts, not labour. It's an hour later, and I'm happily washing clothes for the first time in over a week! I will use this local company from now on when our appliances need repairs, although I hope it's not too often. Really great experience.

I was impressed by the turnaround time from calling at 7:45 pm with a leaky washer to having Capital Appliance at my house the next day. The washing machine was inherited with the purchase of a home. It was not clear what sort of maintenance was done, so I called to ask about a leak and general service. The pricing was very reasonable. I was given good advice on how to identify further issues with an aging machine. What we needed were replacement supply hoses, but even so, the tech was thorough, opened up the machine to verify leaks with the drum and pressure hose, and to detect any water inside the washer cabinet. I will supply the hoses to change them, but felt this was reasonable. It's no harder than changing a garden hose. The tech was sure to give advice about monitoring the new hoses after installation. I hadn't thought about this, but it was a good point. The hoses could fail from a manufacturer defect as well. I appreciate the advice. I will call Capital for further appliance help. Overall, great experience.

I would like to commend George from Capital Appliance Repair for his outstanding service on April 9, 2026. George repaired both my washer and dryer and also resolved an issue with my refrigerator. He was extremely knowledgeable, professional, and efficient throughout the entire process. He quickly identified the problems, ordered the necessary parts, and completed the repairs with great care and attention to detail. George’s workmanship and reliability gave me complete confidence in the repairs, and I would not hesitate to request him again for any future appliance service needs. I have already recommended George and Capital Appliance Repair to my family members and would highly recommend them to anyone needing dependable and skilled appliance repair services.

The technician, George, when he came by to assess the problem, was very confident as to what the problem was with the washer that he just went ahead and ordered the parts. At first I was skeptical, but at the end of it all, he was right on the money. The part came in, he installed it, and now the washer is like brand new again! George had a few challenges on his hands in that the washer and dryer are tightly located in a closet inside a drip pan. In order for him to get the part out, he had to manhandle and move the washer out of the drip pan, which he did with ease. He carefully put everything back the way it was, without any damages. I’m extremely satisfied with George and highly recommend his services!

We had the pleasure of dealing with Michael for our washer and dryer repair. He was absolutely fantastic! Highly trained, knowledgeable, and friendly, as well as honest and professional. Upon completion of the job, we ran into a little hiccup with our washer (a new problem unrelated to the first). We called him directly during his personal time off, and he dropped what he was doing to return to our place. Within minutes, he had diagnosed the new issue and even provided a work-around so that the machine was usable while we await a new part. You seldom experience this kind of service in today's world. As a result, we will be recommending Capital to everyone for years to come. Many thanks, Michael!

Thorough in terms of testing various components to make sense of the problem and not charge for parts unnecessarily. Very helpful, very pleased with the work done. Thanks, Eugene! 2025 update: Back a couple years ago, excellent advice keeping my mom's older dryer running with a part replacement—no need to buy a new one (thank you, Viktor!). And today, quick response to a service call and thoroughly assessed and repaired my washing machine, along with providing great tips to keep everything running smoothly—amazing, efficient, and professional service from Vitale! Thank you, Vitale, and thank you again, Capital Appliance Repair.

We discovered that the door to our washer simply didn't open. George arrived 20 minutes early, immediately opened the front of the washer, and tripped the switch to open the washer properly. He then, with a smile, cleaned our filter, which I didn't even know existed. He provided advice on how to prevent mold in the washer, told us what to dump into the washer to clean it, and even suggested a way to reduce our washer's tendency to walk across the floor. He was a great guy from beginning to end. Great service, and I'll certainly get back in touch when other problems arise. Many thanks.

We recently had our washing machine repaired. Our technician, George, came promptly after we called to set up an appointment. He evaluated the problem quickly, then he had to pick up the part and return another day. From start to finish, the repair booking process was very efficient. George was able to get the necessary part quickly, then returned and had our washing machine moved, fixed, and placed back in no time flat. George was very friendly; he even took time to greet our pets who were very interested in what he was doing. Fantastic, friendly & professional service. Thank you!

Our washing machine stopped working on cold/warm wash; only hot wash worked. A technician visited to diagnose the issue and determined that the cold water intake valve was faulty and needed replacement. The new valve needed to be back-ordered. Two weeks later, the part came in and two service technicians returned to install the new valve. An extra technician was required as the washing machine was a stacked washer/dryer combo in a laundry closet in our condo, so heavy lifting was required to access the washer. Work was completed in an hour and the problem was fixed. Impressed with their work and timely repair.

I contacted Capital Appliance Repair after the Samsung-recommended appliance repair business didn't return my calls. Capital Appliance called me within one hour of submitting the online form to set up an appointment for a technician to come in. The technician was on time and explained things clearly. And when it turned out that the estimated labour costs to fix the washer were more than it was worth, the technician recommended buying a new one. The honesty was appreciated. I would definitely call Capital Appliance Repair again and would recommend to others.

We had Capital Appliance Repair fix our washing machine today that had a broken Valve Assembly Inlet. He got held up by a snowstorm, but he arrived in good time nonetheless! The man was super nice, both when he came to diagnose and to repair. He was communicative and quick to repair the washer. He also tested the washer to make sure the problem was gone. He explained everything to us, which was really nice. We were very impressed with the work he did and that he was so nice/polite. Highly recommend Capital Appliance Repair for your appliances!

We called Capital Appliance Repair to replace the gasket in our washing machine and are extremely pleased with the service. George was running ahead of schedule and called to ask if he could arrive early, which was awesome. Once he got here, he replaced the gasket quickly and efficiently. He was very professional and kind, and even took an extra few minutes to teach me how to maintain our washing machine to get the most out of it. Amazing service overall! We will definitely use Capital Appliance Repair in the future.

Our washer broke down unexpectedly on a weekend. We called CAR immediately and were pleased to get an appointment for the very next morning. Lucas arrived right on time and was polite and respectful throughout. He was very knowledgeable and explained everything clearly as he went about troubleshooting our problem. Unfortunately, our washer was beyond repair, but Lucas made some good recommendations regarding a replacement. He also put everything back together and cleaned up afterwards. We definitely recommend CAR.

While it wasn’t the easy repair that I was hoping for, Oleg was very professional and knowledgeable. He took the time to show me exactly what was wrong with my washing machine and what I should do about it. He was prompt, arriving very close to exactly when he said he would. I laughed because I told him that I hoped that I didn’t ever need to see him again, but if I did, I wouldn’t hesitate to call Capital Appliance and ask for him! He said that he wouldn’t take it personally lol. Great service!

My washing machine quit pumping out the water in the middle of a wash. I contacted Capital Appliance Repair. The technician, a very pleasant young man, came to my home on time and diagnosed my problem. He had to order a part, which turned out to be the drain pump. When the technician came back to actually complete the job, again he was on time. The charge, as quoted when the call was originally made, was exactly what I paid when the job was completed. I would recommend Capital Appliance Repair.

Our washing machine broke down, so based on other reviews I’d read, I called Capital. Victor came over within a couple of days and tried one repair that he thought would fix it. Unfortunately it didn’t, so he immediately called his supplier to get the part that he figured would work. He got the part and was over the next morning. Everything is back to working now. Very good service, very little waiting time, and a friendly repairman (Victor). I would certainly recommend Capital.

Water found on floor under nine-year-old LG washing machine. After a search online we called Capital Appliance Repair. They would have come the same day, but we were out. They arrived on time the next day and sorted out the issue, and the part we needed was ordered immediately. It took four business days for the part to arrive and we are now up and running. Very professional and very pleased with the gentleman who worked hard to get us washing again. Thank you.

My daughter purchased a Kenmore washer and dryer set in Burlington, ON. The only issue we had was they had been set to Spanish. We had been trying for months to set them to English. One call to Capital (who did not sell them to us but were willing to help), and we have a washer that is now in English. I offered to pay Oleg for his time and he said just leave a good review. Oleg, you are a good man and an even better technician, thank you!

Very professional. They came in, did an assessment of an aging Kenmore that produced grey streaks: replace it. I talked to the manufacturer who stressed HE detergent first, and tried that... still had grey streaks, so Capital Appliance was correct. They were hired to detach a stacked washer/dryer combo and prepared it for removal. Carefully removing a 120-lb dryer attached to a washer in a tight space was something I left to the professionals.

I called Capital Appliance Repair last week after I noticed water coming from under my washing machine. They sent a technician the same day, and the broken part was replaced this week (they had to order it). This was my third time using this company to fix an appliance (I also had issues with my dishwasher a few years ago), and I will call them again when needed. Overall, I'm very satisfied with their service. Reliable and professional.

Excellent response (on a long weekend). Phoned in the AM; technician arrived mid-afternoon, spent 40 minutes with our 30-year-old washer and got it up and running with a temporary fix, with the permanent solution to follow later this week. Professional, polite, and efficient service. Thank you! On time and for the price estimate. Excellent service.

We just had our upright washing machine serviced by Pavlo. We were very concerned we would need a new washer, which would mean a new dryer as well, but the problem was discovered quickly. Although he had to pull out the washer and take it apart to access the drain, he was both efficient and pleasant in his work. It was a pleasure having him here. If there is ever a need again, we would not hesitate to ask for him.

I called in to get them over for a washer leaking water. The tech thoroughly checked the washer, and found no leak from the hoses. The leak was coming from the filter, where I must have put it back the wrong way. He took time to explain that it has a groove where it needs to be, or the seal will not be complete. Now my washer has been checked and should be good for a while. Excellent work.

Capital Appliance Repair is a first-rate repair company. Ilya, my Capital Appliance Repair technician was extremely knowledgeable and very friendly and helpful, explaining the problem with my washer and showing me step-by-step the resolution of the problem. Capital Repair is the excellent company it is because of the expertise of employees like Ilya. Thanks again, Ilya, for a job well done! Mike Cummings

Kobi was outstanding. He arrived within the promised availability window. He was very knowledgeable about my Samsung washing machine in particular and washing machines in general, and was able to diagnose the problem immediately. He provided expert advice. He was polite and professional throughout the service call. Will definitely use Capital Appliance Repair again and will ask for Kobi specifically.

Exceptional service with very fair pricing. I called the day before and they were able to squeeze me in the next day. The ladies on the phone were very helpful and professional. They sent Viktor to do the repair to our washer/dryer unit. He was able to repair the unit and addressed another concern I had with the appliance. I would definitely recommend and will be calling them again for future repairs.

I had one issue after another in a new home, and calling up Capital was one of the wisest moves I have ever done to alleviate our "sufferings," so to speak. Appointment was set right away, parts ordered and installed within two business days. They were wise to have sent two very capable young men to fix a stacked-on washer model. No scraping or dirtying floors, etc. They were very courteous to boot.

The lady I spoke with on the phone, Natasha, was amazingly patient and polite, a pleasure to speak to. The guys who showed up to repair my washing machine knew what they were doing, didn't waste time, were so nice and funny, and they did an exceptionally thorough job, even taking the time to adjust the leveling of my washer to make sure it spun properly. Will definitely call these guys next time. A++

Capital Appliance again gets a 5. Came out to look at my washers' fabric dispenser. Got it back in place. Gave me a quote on a new one installed. This is at least my 3rd time using this company. They are straightforward about repair versus replace, not overly priced, not pushy. If you have them come out to diagnose a problem and then get them to repair it, the initial fee goes towards the repairs.

I had my Frigidaire stackable washer repaired. Service was prompt and professional. The repairman took the time to explain the problem and the solution for my locked lid. The appliance is nine years old, and I was pleased that a replacement part was sourced and arrived in less than a week. I was afraid that, due to its age, I would have to replace the machine. The repair cost was a fraction of the cost of replacement.

Our washer broke down suddenly, with a load full of laundry and water sitting inside. Capital Appliance Repair was able to get a Technician out to our home within a few hours! The Technician was great, explained everything he found, made suggestions for repairs, and even drained out the water that was sitting in the washer so that it wasn't left sitting there. Very pleased with this service.

Very pleasant technician, came in the allotted time frame (which, from my experience, is definitely not always the case) and explained everything very openly about my washing machine. Said that nothing was wrong with the machine but gave me a few suggestions to not overload it anymore. Just took the service fee for payment and nothing more. Overall, great experience. Would definitely recommend!

Mike, our service technician, was very polite and knowledgeable, and used boots to cover his shoes. He was able to diagnose the problem quickly and unfortunately had to order 2 parts that took a couple of days to come in. Our washing machine now works great, as well as the dryer that Mike repaired about a year ago. One of the best service companies I have ever worked with. Thanks for the great job.

We called Capital Appliance to fix our washing machine over the holidays. Vasilyi was responsive, polite, courteous, efficient and professional - all the while taking care in our home during the pandemic. The work was completed quickly, and even ahead of schedule! We would certainly recommend Capital Appliance, and will call them again for future appliance repairs - Thanks Vasilyi!

I just received fantastic service with Capital Appliance Repair, Ottawa. The service technician, Ilya was very knowledgeable and professional. He diagnosed the problem immediately and fortunately, he had the part with him so he was able to diagnose and repair my washer within half an hour. Ilya was very efficient and friendly. I would definitely recommend this company to others!